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Your rights, our responsibilities
Publish on /terms. Bracketed operator, tax and contact placeholders must fail the release gate and never render publicly until a real operator identity is supplied.
These Terms of Use govern access to and use of aimaltamarket.mt and its related applications and services (the “Platform”). The Platform is operated by [OPERATOR LEGAL NAME], trading as [TRADING NAME], established in Malta at [REGISTERED BUSINESS ADDRESS], registration or tax number [MALTA TAX REGISTRATION NUMBER], VAT number [VAT NUMBER OR NOT VAT REGISTERED STATEMENT] (“aimaltamarket.mt”, “we”, “us” or “our”).
By creating an account, publishing content, placing a bid, buying credits, activating a promotional feature or subscribing to a Business Plan, you agree to these Terms. The Privacy Policy, Cookies Policy, Prohibited Items Rules, Product Safety Rules and any checkout summary presented before payment form part of the agreement where relevant.
The version and effective date appear at the top of this page. Save a copy for your records.
You must be at least 18 years old and legally capable of entering contracts. You must provide accurate, current information, protect your login credentials and promptly tell us about unauthorised access.
When you sell, you must truthfully declare whether you are a Business Seller or a Private Seller. We display that status because the legal rights of buyers differ. Misrepresenting business activity as private activity is a serious breach and may be reported to competent authorities.
We may request identity, address, business registration, VAT, tax identification, product safety or other information required by law. You must keep it accurate and provide reasonable evidence when requested.
The Platform provides hosting, discovery, messaging, regular listings and auction functionality. Except for our own paid services, we are not the seller, buyer, auctioneer, agent, broker, delivery provider, payment institution or escrow provider for transactions between users.
The buyer pays the seller directly and the users arrange inspection, payment, delivery and handover between themselves. We do not receive, hold, transfer or safeguard the purchase price of a listed item. We do, however, charge our own Auction Commission to the seller after a Successful Auction and charge for Purchased Credits and Business Plans as described below.
A contract for an item is between the Buyer and Seller. When the Seller is a Business Seller, that Seller is responsible for consumer information, conformity, guarantees, withdrawal rights, returns, invoices and all other obligations applicable to the underlying sale.
A Seller is solely responsible for the listing and the item offered. A listing must be accurate, current, placed in the correct category and supported by authentic photographs or other media that the Seller has the right to use. The stated price, condition, location, delivery terms, material defects and any material restrictions must be clear.
A Seller must own the item or be authorised to offer it, and must be able to complete the transaction. A Seller may not publish duplicate, bait, misleading or unavailable offers, manipulate search visibility, redirect users to fraudulent pages or use contact details to avoid required Platform processes.
Job, service, property, food, animal, vehicle, health and regulated product listings must comply with all licensing, safety, employment, consumer and sector specific rules applicable in Malta.
A Business Seller offering a consumer product must provide all information required by applicable product safety law before publication. This includes the manufacturer’s name or trade name and postal and electronic address; where the manufacturer is outside the European Union, the name and contact details of the responsible person in the European Union; information identifying the product, including an image, type and other product identifier; and applicable warnings and safety information in a language easily understood by consumers in Malta.
A Seller must not offer a product that is unsafe, prohibited, recalled, counterfeit, materially altered without disclosure or missing legally required conformity information. The Seller must cooperate with safety notices, withdrawals and recalls and must promptly tell us if a listed product presents a risk.
We may compare listings with Safety Gate and other official notices, request evidence, restrict publication, contact affected users, preserve records, notify authorities and remove or disable access to unsafe products. Registration of the Platform with Safety Gate and the official authority contact point do not transfer the Seller’s legal responsibility to us.
The current Prohibited Items Rules are incorporated into these Terms. The following are prohibited unless a specific lawful exception is expressly approved by us and all licensing requirements are met:
An auction has a defined ending time. An auction is never renewed. If it ends without a successful sale it becomes Ended Without Sale and is removed from active auction results, and the Seller may relist it. If paid Auto Relist is enabled, the Platform may deduct the disclosed 20 Purchased Credit relist price and start a new cycle when the auction remains eligible and sufficient Purchased Credits are available. Otherwise the Seller may relist manually for the same disclosed price. Business Plan Bonus Credits and Gift Voucher Bonus Credits cannot pay a relist, and no auction is covered by a Business Plan. A relisted auction archives the previous bid history and does not carry active bids or a previous winner into the new cycle. A successful auction proceeds to the sale completion and commission rules and cannot be relisted as an unsold auction.
When an auction ends with a valid winning bidder or a valid Buy Now purchase, the transaction status becomes Sale Pending Completion. Buyer and Seller arrange payment, inspection, delivery and handover directly. The Buyer must make contact within 72 elapsed hours, and the parties have seven Malta calendar days from the recorded auction outcome to complete the required arrangements. The Platform displays the exact deadline and time zone to both parties. A missed deadline never cancels the purchase automatically.
The Auction Commission arises at the successful auction outcome. Collection begins then and does not wait for a completion confirmation from either party. Collection status is Collection Pending, Collection Paid or Collection Due. Where a genuine dispute is opened, the commission may be placed under Commission Under Review, and a documented platform review may record it as Adjusted, Waived or Refunded.
The final VAT inclusive Auction Commission is calculated from the actual sale price and actual Sale Method as follows:
The displayed commission already includes VAT where VAT is chargeable and no additional VAT is added above that amount. Calculate with decimal arithmetic, round once to two decimal places using ROUND HALF UP, then apply the €500.00 cap. Commission does not increase because an auction or listing has been active for 30, 60, 90 or more days. Credits cannot be used to pay the Auction Commission.
Where a valid payment mandate permits, we may attempt to collect the Auction Commission from the connected payment method once it is created. Otherwise the Seller is prompted to pay. We issue an electronic invoice or receipt. A failed collection becomes Collection Due and becomes overdue on the due date clearly shown in the Seller account and invoice, unless a dispute or documented platform review is open.
If the transaction does not complete, either party may report it and submit evidence. A documented platform review decides whether the commission is Adjusted, Waived or Refunded, and any amount already collected is credited or refunded as appropriate. The audit record includes the auction, winning bidder, Seller, final price, Sale Method, reason, evidence, documented platform review decision and the date and time of every action.
A Seller cannot avoid a commission by falsely cancelling or misdescribing a completed exchange. If evidence shows that the sale completed, an authorised platform reviewer may reinstate the correct commission and apply a warning, temporary auction creation restriction, auction feature suspension or account suspension for repeated abuse. If a Seller genuinely refuses to complete before a sale occurs, no success fee is charged merely for the failed exchange, but proportionate account action may still apply.
No Auction Commission is due where there are no valid bids, the reserve is not met, a documented platform review waives it, or the Platform cancels the auction for a technical or moderation reason before a valid sale outcome. Where users disagree, we determine only the Platform status and commission treatment from the available evidence and do not adjudicate ownership, payment or item claims between users.
If an Auction Commission remains overdue, the Seller can view the amount, invoice, payment attempts and resolution options but cannot publish or relist another auction until payment or documented platform resolution. We do not block access to completed transactions, invoices, disputes, account support, privacy requests or lawful account closure. Closing an account does not cancel a valid debt and we may retain the limited records required for invoicing, tax, legal claims and recovery.
Purchased Credits are prepaid platform credits acquired through a credit purchase. Business Plan Bonus Credits are a separate promotional balance allocated after successful recurring Business Plan payment: 50 for M, 100 for L and 150 for XL. Gift Voucher Bonus Credits are another separate promotional balance created after successful gift voucher redemption.
The Wallet displays Purchased Credits, Business Plan Bonus Credits and Gift Voucher Bonus Credits separately. For eligible boost and promotion purchases, credits are spent in this order: Business Plan Bonus Credits by earliest expiry, then Gift Voucher Bonus Credits by earliest expiry, then Purchased Credits. Paid manual and automatic regular listing renewals, and manual and automatic auction relists, use Purchased Credits only. Purchased Credits never expire. Business Plan Bonus Credits expire at the end of the paid period they were granted for. Voucher credits expire on the date attached to the voucher allocation. Credits have no cash value, cannot be withdrawn or transferred and cannot be used for buyer seller payments, Business Plan subscriptions, Auction Commissions or the actual Meta advertising budget.
Eligible regular business listings covered by an active paid Business Plan renew automatically at expiry without a separate credit or euro charge while the account remains within the plan limit. Every other eligible regular listing may use the paid Ad Auto Renewer if the owner enabled it and sufficient Purchased Credits are available. Business Plan Bonus Credits and Gift Voucher Bonus Credits cannot pay renewal. Otherwise the record moves to Expired. No auction is covered by a Business Plan.
An eligible regular listing may be renewed manually from Expired or automatically at the end of its period for the disclosed central price, currently 20 Purchased Credits per 30 day renewal. An unsold auction is not renewed: the Seller may relist it manually, or automatically through Auto Relist, for the disclosed central price of 20 Purchased Credits per relist. Paid automatic renewal and Auto Relist continue until disabled, but no deduction occurs without sufficient Purchased Credits or eligibility. Business Plan Bonus Credits and Gift Voucher Bonus Credits are not eligible for renewal. Insufficient Purchased Credits create no debt, the record becomes or remains Expired or Ended Without Sale and the user is notified.
Promotional Features are optional prepaid services and do not guarantee impressions, messages, bids, enquiries or sales. A renewal or relist never automatically repurchases or extends a promotion.
Only M Plan, L Plan and XL Plan exist. M costs €119 per month and permits up to 200 active regular listings with Basic Analytics and Manual and CSV import. L costs €219 per month and permits up to 500 active regular listings with Advanced Analytics and Manual, CSV and API import. XL costs €349 per month and permits up to 1,000 active regular listings with Premium Analytics, Manual, CSV and API import and Analytics Data Export.
Business Plans are available exclusively to business and professional users and are purchased for business or professional purposes; a consumer withdrawal right does not apply to them. They renew monthly, carry no minimum contractual commitment, and may be cancelled by the user at any time from My Business, taking effect at the end of the paid period. Business Plans renew monthly until cancelled. Eligible regular business listings renew automatically while the paid plan is active and within limit. Auctions are excluded from plan limits and free plan renewal. M, L and XL allocate 50, 100 and 150 Business Plan Bonus Credits after each successful monthly payment. Each plan includes Access to All Boost Options Using Credits, but boosts are not free. Bonus Credits may be used only for eligible boost and promotion options. The real Meta advertising budget is always charged separately in euros.
An upgrade takes effect after successful prorated payment confirmation. A downgrade or cancellation takes effect at the next billing date or paid-period-end as disclosed. The user may cancel a scheduled downgrade or reactivate before the effective end. Existing active listings above a lower plan limit remain until expiry but cannot renew and new publication is blocked until usage returns within limit.
All customer facing euro prices and Auction Commissions are final amounts inclusive of Maltese VAT where VAT is chargeable. Credit package checkout, Business Plan checkout and Meta Sponsored Boost accounting separately record the taxable amount, VAT rate, VAT amount and final total. A customer is not charged additional VAT above the displayed final amount.
Payment may be processed by third party providers whose terms and privacy notices also apply to the payment service. We may refuse or reverse a transaction where required for fraud prevention, sanctions compliance, payment disputes or a legal obligation.
Promo codes and gift vouchers are subject to their displayed conditions, cannot be exchanged for cash and may not be combined unless expressly stated. A discount does not alter statutory rights.
This section applies when you are a consumer purchasing our paid service at a distance. It does not create a consumer withdrawal right for a person acting for business purposes, and it does not govern the separate sale of an item by another user.
You generally have 14 days from conclusion of the contract to withdraw without giving a reason. Before credits or a paid service are made available immediately, we ask you to expressly request performance during the withdrawal period. Where required, we also ask you to acknowledge that the withdrawal right is lost after the service has been fully performed.
For Purchased Credits, a withdrawal within 14 days results in reimbursement of the unused Purchased Credits from that purchase. The value of Purchased Credits already spent on a regular renewal or standard boost, or on an eligible Meta platform service amount where credit payment was expressly enabled, may be deducted proportionately when the service started at the consumer’s express request. The separately charged Meta advertising budget is refunded or reconciled through the original euro payment method according to actual spend and applicable law. A fully completed paid feature is not refundable after valid prior consent and acknowledgement. Business Plan subscriptions purchased strictly for business purposes do not receive a consumer withdrawal right, although contractual cancellation remains available.
To exercise the right, use the Withdraw from purchase action shown beside the relevant purchase in your Wallet or My Promotions, or send an unequivocal statement to [SUPPORT EMAIL]. The online function remains clearly labelled and continuously available for every eligible contract during the withdrawal period. It allows you to identify the contract and provide an electronic confirmation address, requires a clear final confirmation, and sends a prompt timestamped acknowledgement by email or another durable medium.
Where a refund is due, we use the original payment method without undue delay and no later than 14 days after being informed of the valid withdrawal, subject to lawful deductions for services performed at your request.
Outside the statutory withdrawal right, a refund may be provided where we fail to deliver the purchased credits or paid feature, duplicate charge, materially misdescribe our service, cancel a paid feature without replacement, or where mandatory law requires it.
Dissatisfaction with traffic, views, impressions, clicks, bids, enquiries or sale outcome is not by itself a service failure. An Auction Commission is cancelled, credited or refunded where charged in error, where the auction was not a Successful Auction, or where a documented platform review waives or refunds it. A standard boost technical failure restores the appropriate credits. For Meta Sponsored Boost, the separately charged Meta advertising budget and the platform service amount are recorded independently. Before activation and before any Meta spend, the euro budget authorisation is released or refunded and any eligible service-component credit reservation is released. After activation, any refund is calculated under the accepted policy using actual Meta spend, unused euro media budget, the platform service performed and the cause of failure.
Before starting a chargeback, contact [SUPPORT EMAIL] so that we can investigate. A chargeback does not remove a valid contractual amount. We may suspend only the affected paid functionality while a payment dispute is investigated and must not retaliate against a consumer for exercising lawful rights.
Every listing states whether the Seller declared itself to be a Business Seller or Private Seller. Where the Seller is private, the buyer is informed that the consumer withdrawal right and legal guarantee applicable to purchases from traders generally do not apply to the underlying purchase. Where the Seller is a business, that Seller is responsible for those rights.
Default ranking is determined mainly by relevance to the query and category, listing quality and completeness, recency, location where selected, seller reliability signals and user selected filters. Paid promotion can materially increase visibility or placement. Any placement influenced by payment is clearly and prominently labelled “Sponsored” or an equally clear term before the user interacts with it.
Users can change available sort options. We do not sell hidden organic ranking. Material ranking parameters and any differentiated treatment of our own or affiliated offerings are explained on the ranking information page.
A review may be submitted only through the Platform review flow linked to an eligible interaction. Reviews linked to a confirmed auction or another verified Platform interaction are labelled accordingly. We describe our authenticity checks, do not present unverified reviews as verified purchases and prohibit purchased, fabricated, retaliatory or manipulated reviews.
Use Platform messaging responsibly. Do not send spam, abusive content, malicious links, payment card data, identity documents or unnecessary sensitive information. We may use automated and human safety tools to detect scams and prohibited conduct, as explained in the Privacy Policy.
Users should inspect items, verify identity where appropriate, use traceable payment methods, keep written records and avoid advance transfers to unknown persons. Safety guidance is informational and does not guarantee a transaction.
Messages may be accessed by authorised staff only where necessary for a reported dispute, safety investigation, legal request or support ticket, under role-based access, logging and confidentiality controls.
We moderate content to operate a lawful and safe Platform. We may use rules, automated detection, artificial intelligence assisted review and human review. These Terms explain the restrictions, tools, procedures and consequences in clear language.
Anyone may report content believed to be illegal or contrary to these Terms through the Report function or [LEGAL EMAIL]. A useful notice identifies the exact URL or listing, explains why the content is illegal or prohibited, includes the reporter’s name and email, and contains a good faith statement that the information is accurate and complete.
We acknowledge reports and decide diligently, objectively and without undue delay. We may request information, restrict visibility, remove content, suspend payment or promotion functionality, preserve evidence, warn a user, suspend an account, notify affected users or authorities, or take no action where the notice is insufficient or unfounded.
Where we restrict content or an account, we provide the affected user with a statement of reasons containing the relevant facts, contractual or legal ground, territorial and duration scope, whether automated means were used, and available appeal options, unless a lawful exception applies.
A user may appeal a moderation, listing, auction or account decision free of charge within 6 months through the account appeal function or [LEGAL EMAIL]. A person not solely relying on automation reviews the appeal and communicates a reasoned outcome without undue delay.
We may suspend processing of notices by persons who frequently submit manifestly unfounded notices after warning them. We may suspend users who frequently provide manifestly illegal content after considering the number, proportion, gravity, impact, intention and circumstances.
Urgent temporary action may be taken without advance notice to address fraud, security, product safety, legal orders or harm. Where lawful, reasons and appeal information follow promptly. Measures must be proportionate and no broader than necessary.
The Platform may have tax reporting and seller due diligence duties, including under DAC7 and Maltese implementing rules. Auction functionality may be reportable even though the buyer pays the seller directly because the Platform facilitates contract conclusion and records the final consideration.
We may collect and verify a Seller’s legal name, primary address, date of birth or registration, Member State of residence, tax identification number, VAT number, business registration number, financial account identifier where available, quarterly consideration, number of relevant activities, and fees, commissions or taxes charged.
We inform affected Sellers before reporting and provide the privacy information required by law. Where required information is missing, we may issue reminders and restrict selling or close a seller account as legally required. We retain and report information for the statutory periods. Each Seller remains responsible for the Seller’s own tax declarations and liabilities.
The Platform’s DAC7 status and the treatment of regular classified listings must be confirmed in writing by a Malta tax adviser before launch. A user interface threshold is not a substitute for legal classification.
The Platform software, design, trade marks, logos and databases are owned by us or our licensors. Except as permitted by law, you may not copy, reverse engineer, scrape, sell or commercially exploit them.
You retain ownership of content you upload and grant us a non exclusive, worldwide, royalty free licence to host, reproduce, format, display, distribute and promote it only for operating, securing and marketing the Platform. The licence ends when content is deleted, subject to backups, legal retention and content already shared by others.
To report infringement, use the notice procedure in section 18 and provide evidence of the protected work, rights ownership or authority, the exact location, contact details and a good faith accuracy statement.
Our Privacy Policy explains the personal data we process, legal bases, recipients, international transfers, retention, artificial intelligence, tax reporting and rights. Our Cookies Policy explains device storage and consent. Non essential cookies and similar technologies are not activated before valid consent.
You must not publish another person’s personal data unless lawful and necessary for the listing. Do not upload identity documents, financial data, medical data or information about children in public fields.
We provide our own Platform services with reasonable skill and care. We do not guarantee uninterrupted availability, a particular ranking, views, bids, sale, user identity, listing accuracy, legal title, product quality, delivery or performance of the separate contract between users.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or mandatory consumer rights concerning our own paid services.
Subject to the previous paragraph, we are not liable for indirect or consequential loss, loss of profit or loss arising from an underlying user transaction that we did not cause. For a consumer, any limitation applies only to the extent fair and permitted by law. For a business user, our aggregate liability relating to paid Platform services is limited to the amount that business paid us during the 12 months preceding the event giving rise to liability, except where a higher liability cannot lawfully be limited.
We may change these Terms for legal, security, technical or service reasons. We notify consumers in advance of material changes and do not treat silence as consent where a new consent is legally required. A consumer may close the account before an adverse material change takes effect.
For Business Sellers, we provide at least 15 days’ notice before changes take effect, and longer where reasonable technical or commercial adaptation is needed, except where a legal obligation or urgent risk requires faster action. We explain the grounds for restriction or suspension. Except for repeated breach, legal obligation or urgent risk, termination of service to a Business Seller is notified with reasons at least 30 days in advance.
Business users can access data they provide and data generated through their account as described in the business dashboard and Privacy Policy. We disclose the main ranking parameters, any access by us to business data, and any differentiated treatment. Complaints may be sent to [BUSINESS SUPPORT EMAIL OR SUPPORT EMAIL].
You may close your account through Account Settings. Public listings are removed or anonymised without undue delay. Account closure does not cancel a completed purchase, valid auction outcome, invoice, Auction Commission, tax record, legal claim or another user’s rights.
Purchased Credits remaining when you voluntarily close the account are not automatically redeemable for cash, but we process any mandatory refund and may provide a discretionary refund where fair. If we terminate the service without your serious breach, we refund the unused proportion of Purchased Credits and any prepaid Business Plan period not provided.
We retain only data required for tax, DAC7, product safety, fraud prevention, dispute evidence and legal claims, and erase or anonymise the rest according to the Privacy Policy. Unpaid amounts are handled separately from the right to account closure and data protection rights.
These Terms are governed by Maltese law. A consumer retains mandatory protections of the country of residence and may bring proceedings in Malta or in the courts available under applicable consumer jurisdiction rules.
For a complaint about Purchased Credits, regular listing renewal, standard Promotional Features, Meta Sponsored Boost, Business Plans or Auction Commission, contact [SUPPORT EMAIL]. If a consumer complaint is not resolved, the consumer may contact the Office for Consumer Affairs within the Malta Competition and Consumer Affairs Authority, use an eligible Maltese alternative dispute resolution body or Consumer Claims Tribunal, and for a cross border EU complaint contact the European Consumer Centre Malta. The former EU Online Dispute Resolution platform is closed and is not used.
A dispute about an item, payment, delivery or warranty is between Buyer and Seller. We may support evidence preservation and enforce Platform rules but do not act as a court or decide the underlying private claim.
Legal notices to us may be sent to [LEGAL EMAIL] and [REGISTERED BUSINESS ADDRESS].
To: [OPERATOR LEGAL NAME], [REGISTERED BUSINESS ADDRESS], [SUPPORT EMAIL]. I give notice that I withdraw from my contract for [Purchased Credits / Promotional Feature / eligible auction platform service], ordered or concluded on [DATE]. Account email: [EMAIL]. Contract or order reference: [REFERENCE]. Name: [NAME]. Date: [DATE]. Signature only if sent on paper.